Dear Loyal Client
In light of the current situation, we are all facing due to the outbreak of COVID-19, we’ve implemented many safety measures at our laundry branches. To us, the health and safety of our employees and clients are of utmost importance.
Health and Safety measures taken at La Main Laundries:
EMPLOYEE HYGIENE/ HEALTH SCREENING
Our Drivers and our Laundry Team handling your items are instructed to:
- Wear masks at all times, especially when in the presence of other individuals
- All staff members’ temperature will be taken daily.
- All hard surfaces and workstations will be sanitized with a disinfectant throughout all branches, routinely.
- Hand sanitizers will be available throughout all of our laundry premises.
- Employees and drivers are expected to wash their hands with soap and water regularly.
- Drivers should routinely use hand sanitizers and wipe down the steering wheel and other hard surfaces frequently handled.
- Drivers will not be allowed to make any physical contact with any customers and maintain a safe distance of 1.5 – 2 meters between a driver and clients.
- Drivers and the Laundry team are obligated to wear gloves on deliveries and when handling your garments.
- ALL STAFF ARE INSTRUCTED TO REPORT TO MANAGEMENT IMMEDIATELY IF THEY EXPERIENCE ANY FLU LIKE SYMPTOMS.
DRIVERS ON DELIVERY DAY
- Drivers are instructed to wear gloves and a mask at all times.
- Our drivers are expected to carry a personal hand sanitiser bottle with them at all times.
- Upon arrival at the delivery address, the driver will knock on the door/ring bell and back away from the door.
- Our drivers have been instructed to avoid physical contact by placing clean laundry down and backing away before you are to retrieve it.
- Card payments are encouraged; however, our process still caters for those who choose to pay via EFT.
- PAYMENT BY CARD – the driver will wipe down the card machine and prepare it for the transaction. The customer will then simply tap, insert or swipe their card. If a PIN is required, the driver will hold out the card machine towards the customer so that the customer can enter their PIN without having to handle the card machine.
- The driver will then sanitise their hands again before commencing with his duties
THANK YOU FOR CHOOSING LA MAIN LAUNDRIES FOR YOUR LAUNDRY NEEDS.
STAY SAFE AND STAY HEALTHY.